FAQ

Question #1 - How do I contact your customer support team directly if I have any questions about my order?

You can submit an inquiry by clicking on the “Contact Us” link at the bottom of this page. BUT FIRST, please see if we can answer any of your questions directly below.

Question #2 - How do I create an account?

Begin by clicking on the “Log In” link in the upper right-hand corner of the page. Once there, click on the “Register” tab and fill in the information as needed. Once registered, a confirmation email will be sent to you with the store link to access. Click the store link and go back to the “Log In” page to enter your account information. PLEASE CHECK YOUR SPAM IF YOU DO NOT GET THIS EMAIL.

Question #3 - What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Company Budgets, Promotional Codes, and Gift Cards are also accepted. Please reach out to your company to learn if you qualify!

Question #4 - How long will it take to get my order?

We are committed to processing and fulfilling orders within 2–3 business days from order receipt during non-holiday periods. During the holiday period (November–December), things may take a little longer. Since our products are made to order (Print on Demand), they’ll usually ship within 7–15 business days.

The freight shown at checkout is for Ground transit. If you have a rush request, please reach out to our team for approval prior to placing your order.

Question #5 - How can I check my order status?

If you created an account on our site, you will be able to see your order information and history once logged in. If you checked out as a guest, check the email used when placing the order for an order confirmation email.

Question #6 - How do I know when my order has shipped?

When your order ships from our fulfillment center, you will receive a shipping notification email that will include the tracking number associated with your order. If you created an account, then you can log in and look at your order history for tracking information.

Question #7 - What should I do if my order is damaged?

We are committed to packaging shipments in the best possible way to fully protect the order contents. However, in rare instances, items can arrive damaged while in the production and transit process. Please submit an inquiry to our customer support team through the “Contact Us” page and provide your order number and a photo of the damaged goods within 14 days of receipt. We will be happy to make it right!

Question #8 - How long will it take to receive a response from the customer support team?

Please allow 1–2 business days for a response from our support team. Business hours are Monday to Friday, 9am–6pm EST.